The WildTangent Support I remember and love!

Thanks to the Anonymous User who saw my frustrated previous post, I have had a complete turnaround in my WildTangent Support troubles.  In fact, they're almost completely resolved, in the space of one day!  Joe R. ran a couple of tests, eventually got the right squirrelly bit of information out of me, and determined that my problem was that I was filling out the "Alternate Email 1" (and sometimes, "Alternate Email 2") blocks on the form.  Those have to be blank, apparently; the widget for Email Support on their website, created by RealNow, works fabulously except when those optional fields have content.

Hopefully, in the integration of support accounts to each other and to the main user account, the buggy fields will be removed completely from the form.  I can certainly understand why they don't want to just put their email address out for any spambot or phisher to see.

Thank you again, WildTangent Person, for spotting my post and bringing me to the right person's focused attention!