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WildTangent Support is blowing me off.
Mon, Dec. 6th, 2010 16:23I have a thread, slightly downpage on the WildTangent Games forum, entitled "How Do I Get Help With 'email Support' Errors?" that a Wildtangent person was kind enough to answer once last week.
Joe R.'s answer was polite and well-made, but not the solution I needed.
No Wildtangent person came back to that thread, probably because they didn't realize I was still broken.
So on the theory that only new threads are noticed right now, this is my last try to get help directly from WildTangent's support people.
I'm a little frustrated because: this has taken over two weeks now, because I had just purchased $50 worth of WildCoins less than a week before the troubles started, and because I used to recommend the WildTangent game console and WildCoins system on Fark.com and LiveJournal (and in person, to friends and relatives) as a fairly reliable system with nearly perfect support in the rare case of a failure. I'm certainly not going to claim I'm "a good customer" -- I've never done a single transaction over a thousand dollars, so I'm merely "a customer" -- and I know better than the self-centered bit of nonsense, "the customer is always right". But I shouldn't have to research and scramble on my own to figure out what level of detail might be needed to resolve a website issue, and repeatedly present myself to the attention of the only people I can access (who aren't even the ones responsible for resolving my "please refund session" issue, because my current main issue is that I cannot access those people!), and locate your corporate headquarters address and telephone number on assumption that another week is going to go by without the WildTangent Support Department having been able to provide me with a useful response and send me on my merry way.
Please, in the name of sunshine and electrons, help me out and stick with me until I'm resolved. That's all I am asking. Your first answer might, for some reason having to do with the wackiness of the World Wide Web and entropy in general, not solve my problem.
Joe R.'s answer was polite and well-made, but not the solution I needed.
No Wildtangent person came back to that thread, probably because they didn't realize I was still broken.
So on the theory that only new threads are noticed right now, this is my last try to get help directly from WildTangent's support people.
I'm a little frustrated because: this has taken over two weeks now, because I had just purchased $50 worth of WildCoins less than a week before the troubles started, and because I used to recommend the WildTangent game console and WildCoins system on Fark.com and LiveJournal (and in person, to friends and relatives) as a fairly reliable system with nearly perfect support in the rare case of a failure. I'm certainly not going to claim I'm "a good customer" -- I've never done a single transaction over a thousand dollars, so I'm merely "a customer" -- and I know better than the self-centered bit of nonsense, "the customer is always right". But I shouldn't have to research and scramble on my own to figure out what level of detail might be needed to resolve a website issue, and repeatedly present myself to the attention of the only people I can access (who aren't even the ones responsible for resolving my "please refund session" issue, because my current main issue is that I cannot access those people!), and locate your corporate headquarters address and telephone number on assumption that another week is going to go by without the WildTangent Support Department having been able to provide me with a useful response and send me on my merry way.
Please, in the name of sunshine and electrons, help me out and stick with me until I'm resolved. That's all I am asking. Your first answer might, for some reason having to do with the wackiness of the World Wide Web and entropy in general, not solve my problem.
